Essex Squash

About Us Essex Squash are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the e-mail address below.

Our Contact details:
Essex Squash, PO Box 557, Oldham, , , OL3 7WL, United Kingdom
Telephone
Email: essex@securepay-online.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by credit card or sterling cheque. We accept the following credit and debit card types... Maestro, Solo, Mastercard, Visa, Visa Debit, Visa Electron and JCB. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling The on-line shopping cart will calculate the shipping charges once you proceed to the checkout. You will be able to see the prices and options available to you once you reach the second stage of the checkout.

Delivery Schedule We will endeavour to hold a full inventory of the Goods advertised for sale on this website, but if for whatever reason we are unable to fulfil your order we will advise you.
We will endeavour to dispatch all Goods within 24 Hrs (Monday - Friday) subject to availability of stock. Orders placed on Saturday and Sunday will be carried forward to Monday. All Goods will be sent by either Royal Mail, Parcelforce or by private courier. Most services will require a signature at the time of delivery. If you are not in at the time of delivery a card will be left asking you to contact your local depot and arrange another delivery attempt. Alternatively you can visit the depot in person with the card and collect the goods yourself.

Delivery charges and options to the delivery address you specify when placing an order will be confirmed during the online checkout process.

More information on delivery times and zone restrictions can be found at www.royalmail.co.uk and www.parcelforce.com.

UK Deliveries
For UK deliveries we recommend you use the Parcelforce 48Hr/24Hr service or Royal Mail Special Delivery. Uk orders sent by Parcelforce use a Track and Trace service which lets you track your parcel through the Parcelforce network using a unique barcoded tracking number and Royal Mail Special Deliveries are guaranteed next day delivery. Royal Mail Recorded items are only tracked when they have been delivered.

International Deliveries
Royal Mail AirSure delivery target times are three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world.

Parcelforce International Standard delivery times can be found at www.parcelforce.com

Any stated delivery dates are promises given in good faith by us to indicate estimated delivery times but shall not amount to any contractual obligation to deliver on the day stated. We will accept no liability for or consequential loss or damage arising from delay in delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security We accept payments from the following credit and debit card types... Maestro, Solo, Mastercard, Visa, Visa Debit, Visa Electron and JCB.
In order to provide you with the highest level of payment security currently possible, we have teamed up with Protx, the most secure, innovative and state of the art internet payment service provider in the UK. Protx have been approved by VeriSign to protect confidential information with industry-leading SSL encryption.
None of our customers have ever reported fraudulent use of a credit or debit card as a result of purchases made with us.
The benefit of using the Protx secure payment gateway is that we do not have to store credit or debit card details on our website, meaning that should anyone gain unauthorised access to our database they will not be able to acquire your credit or debit card details. Protx provides very high levels of security to ensure sensitive information is never compromised. Their security measures include...

(i) 128 bit encrypted sessions when securing credit and debit card details
(ii) a heavily encrypted database that is protected by multiple government approved firewalls
(iii) a security key that enables them to verify that the information they receive is identical to that sent from our website.

When you complete our online checkout process, the following payment steps will apply...
1. When you click the 'next' button on the final checkout page your browser will automatically redirect you to Protx's secure payment gateway, where you will be asked to enter your credit or debit card details
2. After you submit your credit or debit card details, Protx will compile the transaction information (including foreign exchange details), undertake the security checks and verify the transaction
3. Once the transaction is complete, your browser will automatically redirect you to a confirmation page on our website. Finally, an e-mail will be sent to you by Protx, confirming the transaction.
If you have any queries or concerns about payment security, please do not hesitate to contact us using the detail below.

E-mail: essex@securepay-online.com
Post: Essex Squash, PO Box 557, Oldham, OL3 7WL, England

Guarantee We guarantee your satisfaction.

14 Day Peace of Mind Guarantee - Goods can be returned within 14 days of receipt for a refund of the cost of the goods, provided the goods are unused, in their original packaging and in saleable condition. No refund will be given for postage and packaging costs. The costs of returning goods to us shall be borne by you.

We suggest you use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to us. Upon receipt of the goods we will issue you with a refund of the cost of the goods, subject to the provisions above. We accept no liability for goods returned to us in any other condition or in any other circumstances.

Please note that no manufacturer offers a guarantee on strings and as a result neither can we.

Reaching Us If you need to reach us, please use one of the following
E-mail: essex@securepay-online.com
Post: Essex Squash, PO Box 557, Oldham, OL3 7WL, England

Privacy Policy Essex Squash do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy
If You wish to cancel your order:
You can notify us by sending an e-mail to the address given above before we have dispatched the goods to you.

Where the goods have already been dispatched you can return any goods within 14 days of receipt for a refund of the cost of the goods, provided the goods are unused, in their original packaging and in saleable condition. The costs of returning goods to us shall be borne by you.

If You wish to return any goods to us, you must notify us by sending an e-mail to the address given above with details of the goods to be returned and the original invoice number. All goods should be returned to us at the address given above. We suggest you use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to us. Upon receipt of the goods we will issue you with a refund of the cost of the goods, subject to the provisions above. We accept no liability for goods returned to us in any other condition or in any other circumstances.

These provisions do not affect Your statutory rights.
For more information about your other statutory rights, please visit http://www.consumerdirect.gov.uk/ and http://www.oft.gov.uk

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